Patient Service Representative, Urology, FT Days

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Date posted: 07/12/2019

job description

Patient Service Representative ~ Utica Park Clinic Urology

Utica Park Clinic (UPC) is part of Ardent Health Services, based in Nashville, Tennessee. Ardent makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results.

Utica Park Clinic is the physicians group of Hillcrest HealthCare System. With over 60 locations throughout northeastern Oklahoma, most patients enjoy the convenience of a location that is close to home. UPC patients have consistently given top ratings (98% patient satisfaction scores) for the quality of care they receive. When choosing a healthcare provider, you can be confident that you'll find a good match at Utica Park Clinic.

The UPC Urology location is currently looking for a member to join our team! The Patient Service Representative will report directly to the Office Manager and concentrate on a wide range of customer service activities.


Want to make a difference? The ideal team member will:

  • Welcome patients and visitors by greeting them promptly and providing them courteous customer service.

  • Answer phone courteously, schedule/cancel appointments, take accurate messages and direct calls to the appropriate staff members.

  • Review face sheet with patient at time of visit and has patient sign sheet verifying information.

  • Maintain patient accounts by obtaining, recording and updating personal, financial and insurance information into Epic.

  • Receive payment for co-pays, co-insurance, and outstanding balances.

  • Complete same day data entry (TES) including use of proper ICD-10 and CPT codes, balancing bank deposit against charges posted and correcting all coding and registration edits.

  • Monitor and maintain waiting room and work area to ensure a clean and professional environment.

  • Is knowledgeable of the location and contents of the SDS manual.

  • Limit access to patient/employees information on a job related need to know basis.

  • Demonstrate effective verbal and written communication.



Want to be a part of our team? Qualifications for this position include:

  • High School Diploma or GED
  • Previous customer service experience preferred
  • Previous medical office experience would be a plus


Excellent written/verbal/telephone communication skills are essential, along with basic computer knowledge, and a basic understanding of insurance, referrals and medical records. This position will adhere to all policies, procedures and regulations to ensure patient safety and compliance.


How do you get considered to be a part of our team? It is easy!

Click "Apply Now"

This position is located at 1145 S Utica Ave.



job facility

Urology - Utica Park Clinic

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.